Shipping Policy

Free Tracked Worldwide Shipping

PIXMAS offers free tracked shipping to supported destinations worldwide.

Processing time

Orders are normally prepared within 1–3 business days. Once your order ships, tracking information will be sent to the email address used at checkout.

Estimated delivery

Most orders arrive within 7–15 business days after dispatch. Delivery times are estimates and can vary by destination, customs processing, local carrier delays, severe weather, and peak holiday demand.

Address accuracy

Please check your delivery address carefully before placing your order. If you notice an error, contact us immediately through our Contact page. We cannot guarantee changes after an order has entered fulfillment.

Tracking and delayed packages

Tracking updates can take several business days to appear. If tracking has not updated for an extended period or the estimated delivery window has passed, contact us with your order number so we can investigate.

Customs and import charges

International orders may be subject to local customs duties, taxes, or import fees. Any such charges are determined by the destination country and are the customer’s responsibility.